Cancellation, Return, and Refund Policy:

At Voin Technologies, we aim to provide high-quality services and ensure customer satisfaction. We understand that circumstances may arise where you need to cancel, return, or request a refund for a service or product. This policy outlines our approach to cancellations, returns, and refunds, ensuring transparency and clarity in our procedures.

Cancellations

a. Services

• Before Service Commencement: You may cancel any service with Voin Technologies before the service commencement or project kick-off without incurring any charges. Please notify us at least [insert time frame] prior to the start of the service for a full refund (if applicable).
• After Service Commencement: If a service has already commenced, cancellations may not be eligible for a full refund. Any work completed up to the point of cancellation will be billed accordingly, and you may receive a partial refund based on the scope of work completed.

b. Digital Products

For digital products such as software, licenses, or downloadable content, cancellations are only available before the product has been delivered. Once access to the product or digital content has been granted, cancellations will not be processed.

Refunds

a. Refunds for Services

Refunds for services are assessed on a case-by-case basis:

• Full Refund: You may be eligible for a full refund if a service is canceled before it begins or if there is an issue with the service that is deemed our responsibility.
• Partial Refund: In cases where services have partially been completed or delivered, we will assess the value of the work done and may offer a partial refund based on the circumstances.
• Non-refundable Services: Certain services (such as consulting or custom development) may be non-refundable once work has begun, unless otherwise specified in the agreement or contract.

b. Refunds for Digital Products

Due to the nature of digital products, refunds will not be granted once the product has been accessed or downloaded, except in cases of technical faults or issues. If you experience any problems with your purchase, please contact us for assistance.

Non-Refundable Items or Services

The following are generally non-refundable:

• Custom or personalized services/products once work has begun.
• Digital products (e.g., software, licenses) once accessed or downloaded.
• Any service after its full completion and delivery unless proven faulty or not as described.

Exclusions

This Cancellation, Return, and Refund Policy does not affect your statutory rights. In the case of defective or misrepresented products or services, we will offer a resolution in accordance with applicable laws.